Google to offer refunds to video customers

Last week we reported that Google was shutting down it‘s paid Goggle Video operation. Goggle preceded to send out emails to customers who purchased video’s from Google’s site explaining that they were getting out of the paid video game and offering a coupon that varied in value (depending on how many video’s you purchased) to use with Google checkout.

Google has now apologized for the way it shut down the paid video service and said that it will refund their credit cards and allow them to watch their videos for another 6 months.

“When your friends and well-intentioned acquaintances tell you that you’ve made a mistake, it’s good to listen. So we’d like to say thank you to everyone who wrote to let us know that we had made a mistake in the case of Google Video’s Download to Own/Rent Refund Policy vs. Common Sense,” the company wrote.

It’s now offering credit card refunds to “everyone who ever bought a video” from Google Video, and people who already received Google Checkout refunds will be able to keep them as well. It will also allow people who bought or rented videos to keep playing them for another six months.

“We won’t be offering the ability to buy additional videos, but what you’ve already downloaded will remain playable on your computer,” the company said.

Google opted for the Checkout refunds because the company thought it would entail fewer steps and offer “a better user experience,” it said. People who want the credit card refunds will need to fill out an online form to make sure Google has their current credit card details.

[Via InfoWorld]

Frank's the editor in chief of tech.nocr.at. He can be found surfing the internet and playing with gadgets. Follow him on twitter @franklinhares